Archive for 2010
Saturday, May 15th, 2010
When I founded my software company so many years ago, I was fortunate to have an immediate client who actually paid me well for my time. As my company and my relationship with this client expanded, we were also able to get paid to develop our software product. In essence, our software was customer funded and required no more outside capital than a line of credit to get us over certain growth spurts. We were able to parlay revenues from our services into the areas of our business we needed to grow. We bootstrapped.
Although we sold software, the majority of our revenues came from services, so we determined our budget based on how many hours we might bill and projected out from there. Borrowing or raising capital never entered my mind. Oh, I remember stating early on that I wasn’t looking to be the next Microsoft, but I also remember distinctly the reason: I didn’t want to lose control. Even though our company grew to multi-millions in revenues from what I considered being scrappy, I honestly think I was afraid of too much success.
I don’t know if I’ve always been that scrappy, but looking back I realized I needed to be to get through college. I had to work 3 jobs at one time to pay for college myself (eating Ramen Noodles in the tough times) because my parents didn’t have the means at the time. But at least then, I filled out every application for a scholarship I could find and opted for all the student loans possible. So why didn’t that translate into my business years later? In my first business, I never really thought about what I could do with someone else’s money.
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Tags: Bootstrapping, Business, Entrepreneur, Small business, startup, Venture capital
Posted in Business Growth, Entrepreneurship, business plan, business success secrets | 3 Comments »
Wednesday, May 12th, 2010
 Last week, I attended a focus group of sorts at the SBA headquarters in DC sponsored by the National Women’s Business Council (NWBC) to talk about women business owners and capital. It was an exploration of the issues as they prepare to give a summit on the topic for women business owners this Fall. Admittedly, I almost didn’t go. For me, home to downtown DC can be anywhere from a 45 minute trip when I drive and there is no traffic (and I make every green light) but is more often an hour to an hour and a half. These days, I have so much going on that I try to cut out any extraneous out-of-the-office excursions but something drew me downtown that day. I didn’t know what to expect but absolutely got more out of it than I had anticipated.
What the group lacked in size (there were only about 5 of us) we made up for with enthusiasm and diversity of perspective. The experiences varied from those of us with fairly low capital needs in the past (I had a line of credit in my first company that I only tapped into two or three times) to the real estate developer whose assets include more than one multi-storied building and borrowing needs well into the millions. Without breaching confidentiality I can only say that it was a heated, animated discussion which, at times, involved more than one 4-letter word, which really
caused me to think: how many women believe or behave as if wealth – or even money – is a four letter word? Does a woman’s relationship with money impact her business approach and, ultimately, goals?
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Tags: Business, SBA, Small Business Administration, Women
Posted in Business Growth, Entrepreneurship, business plan, business success secrets | 4 Comments »
Tuesday, April 20th, 2010
Recently, as we were looking at options for accounting software for our new nonprofit, we asked our accountants to outline for us how to choose the online (hosted) option versus buying the software outright. We figured other people might find this helpful, so here is their thoughts on it! Thanks to Debbie at Snyder Cohn for her thoughts on this. Interestingly, as a start-up company being run by non-accounting people, we decided to stick with the online version for now but will likely move to the desktop version at some point in the near future.
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Posted in default | 5 Comments »
Monday, March 15th, 2010
I don’t watch much TV, but the one show I do watch on occasion is House. If you haven’t seen it before, Hugh Laurie plays a brilliant but unorthodox doctor who specializes in diagnosing strange disorders. He’s a creative (albeit cowboy) problem solver.
The one thing I’ve recently noticed is where his brilliant ideas consistently originate. He almost always comes up with his break-through ideas when he’s NOT working on a case. It is either something unrelated that someone else says, does or he sees. It is while his problem-solving thoughts are in incubation – while he is NOT thinking about the case, that his ideas flow. This is also called the Shower Moment.
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Tags: creativity, Problem solving
Posted in Entrepreneurship, business success secrets, creativity, innovation | 28 Comments »
Wednesday, March 3rd, 2010
Did you know that when conflicts occur, managers spend 42% of their time helping the parties reach agreement? The average cost of defending a litigated employment claim is $130,000. Fortune 500 executives spend 20% of their time in litigation related activities. Can your business or organization afford the high costs of conflict?
If you are busy trying to work out a dispute with an employee or a vendor you are not available to focus on long term strategic goals. In all of these instances you are losing money even though it may not be reflected in your balance sheet.
While direct costs of conflict include legal fees and opportunity costs, indirect costs include diminished productivity, poor morale, higher employee replacement costs and shorter employee tenure.
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Tags: Alternative dispute resolution, Arbitration, Conflict resolution, Dispute resolution, Law, Lawsuit, Mediation, Services
Posted in Business Growth, Entrepreneurship, Legal Issues, business success secrets | 19 Comments »
Sunday, February 7th, 2010
What is it that motivates people to be innovative? While it may not be the primary motivator, most people want to enjoy some benefit from their own ideas. By default, you own what you create, but that doesn’t hang true if you’re an employee. As an employee, everything you create is owned by your employer whether or not you’ve signed an agreement to that effect. So what does this do to your willingness to be innovative?
Part of this may depend on your entrepreneurial tendency and your sense of personal control. As an entrepreneur, I feel a strong sense of ownership of my efforts and ideas. It’s not about money for me, though. It’s about making sure the fruits of my labor and my creative ventures are being put to good use – that they’re helping change lives. It’s about ensuring my ideas and efforts move forward according to my personal mission. I’m curious – does that matter so much for folks who don’t consider themselves entrepreneurial?
For employees for whom the level of purpose described above is also a key motivator, it is your responsibility to align your job choices with your values. Unfortunately that is not always possible given the current job-market challenges, but ultimately, it is a worthy goal.
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Tags: Business, Dan Pink, Entrepreneur, Motivation
Posted in Entrepreneurship, business success secrets, creativity, innovation | 45 Comments »
Thursday, January 28th, 2010
It didn’t take long after the launch of Apple’s new touchpad for the jokes to start flying. Yes, the name – iPad – sounds like a feminine product. Case in point: one of yesterday’s top trending topics on Twitter was #iTampon. For those of you who don’t get the relevance of that, trending topics on Twitter highlight the buzz – what everyone is talking about. Adding #iTampon to a person’s tweet was quickly picked up as the way to make fun of the name of Apple’s newest product as an extreme faux pas. And the jokes were actually pretty funny, in a sick sort of way. If they were looking to build buzz with the name, they certainly achieved their objective but I’m not sure this was the kind of buzz they anticipated.
Interestingly enough, the “Apple IPad” was originally a not-so-flattering skit that MadTV put on years ago. Just search for iPad on YouTube and you’ll find it.
The biggest question I (and many others have): didn’t someone do their RESEARCH before launching this product? Were there any women on the team? And if so, were they not comfortable enough to speak up? HOW could this have gotten past any level of market testing and scrutiny?
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Tags: Apple, diversity, innovation, iPad
Posted in business success secrets, innovation | 22 Comments »
Tuesday, January 26th, 2010
I was talking with a friend the other day who recently started a business pursuing her passion. She was able to move into securing billable work relatively quickly through word-of-mouth and her network of contacts. As she is branching out, she is looking to develop a more formalized statement of services and marketing messages. The thought of it all, she lamented, was bumming her out. She wanted to DO the work but found herself needing to spend more time than expected to set up the business. Unfortunately, this is not at all unusual. Many people start a business to do what they love and then realize there so much involved in starting a business that its becomes hard to find time to do the “fun” stuff you started the business to do. You need more hours in a day to do both. That’s why it is crucial to find something that drives you – a passion – so it can feed your energy rather than drain it. The best book I’ve found for exploring solutions to this dilemma is The E-Myth  Revisited by Michael Gerber. If you’re starting a business and haven’t read it, I highly recommend it.
We were talking about her business – a service many people could use – but I was (in my normal boot-in-the-butt form), asking who her target market was. Had she chosen a niche? What was her marketing strategy? The blank but overwhelmed stare told me what I suspected: she didn’t know. Now this is a really smart lady, but she was visibly frustrated by not having answers to questions that apparently nagged at her as well. What she had discovered is a trap many entrepreneurs fall into: shoot first, ask questions later.
I see it all the time. I have an idea/skill/talent/product. I think it is cool, that people need it. My friends and family see the need or the value, but that’s as far as I’ve gone to validate my idea or my fine tune my approach to the market. And when the capital requirements tend to be low, it is tempting to just quickly hang out a shingle and call it a business without doing any serious primary market research. In my experience, this can be deadly.
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Tags: Marketing, Marketing strategy, Michael Gerber, Target market
Posted in Business Growth, Entrepreneurship, business plan, business success secrets | 22 Comments »
Sunday, January 24th, 2010
I know a lot of people have long predicted the death of traditional news media such as the weekend newspaper, but it remains one of my favorite Sunday morning rituals. Settling in to read news on my laptop does just have the same appeal. This morning, I was pleased to find interesting reading around two of my favorite subjects: entrepreneurship and work/life balance. First, I’ll talk about the entrepreneurship and tackle the work/life balance in my next post.
In today’s Washington Post Magazine, there was a great article on Kevin Plank and Under Armour. Under Armour in addition to being close to home physically (I live near Baltimore), carries a personal connection. My nephew Kevin Kirk was recruited by CEO Kevin Plank to be an intern. After reading this article, I understand why Mr. Plank took such a shining to my college-age nephew: I think he sees in him the same entrepreneurial spirit he has always exhibited. Based on the article, it seems both Kevins (Plank and Kirk) spent a good deal of their teenage years finding different ways to make some money. For Plank, in college, it was selling flowers. For my nephew (who is still in college) it has been selling girls’ accessories like head bands, pashmina shawls, flip flops, purses – whatever he can get in cheap supply and sell at girls’ and women’s sports tournaments.
One of the things that stood out to me is how Under Armour has engaged in an intense battle to overtake their competition: Nike and Reebok. Sort of a David and Goliath story with multiple Goliaths. What Under Armour has accomplished so far is amazing and I’m sure if you asked someone today about starting up in an industry with such large, established competition they would tell you that you’re nuts. If anyone had told Kevin that, he certainly wasn’t listening. With smart marketing, sheer determination, and maniacal focus, Kevin Plank has beaten the odds and turned the company he started right out of college into a force to be reckoned with approaching $1B in revenues. Impressive indeed.
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Tags: Entrepreneurship, Kevin Plank, Under Armour
Posted in Business Growth, Entrepreneurship, business success secrets, innovation | 24 Comments »
Wednesday, January 13th, 2010
This past week, it was both my pleasure and my sadness to participate in the graduation of 20
 ACTiVATE(R) Class of 2009 incredible women from the ACTiVATE® at UMBC’s Class of 2009. I am sad because we have spent every Monday night of the last year together (OK – we took the summer off!). As with classes before, it’s been a great experience. I felt privileged to witness incredible growth in already strong, accomplished women. Just goes to show – we all have room to grow no matter WHAT stage we’re at!
Dr. Kimberly Brown, ACTiVATE® @ UMBC Class of 2007, did an excellent job at delivering the keynote speech. She talked about what motivates people to make the leap into entrepreneurship – to move from the finite realm of job descriptions to the infinite possibilities entrepreneurship brings. ACTiVATE®, she said, made a difference for her by making the impossible indeed VERY possible. When she joined the program, she was negotiating to buy a business but at a standstill. Some simple advice she received at her interview provided her with the information she needed to move the talks along and purchased a government contract just 2 days into the class. Her company, Amethyst Technologies was born. What started as a 2 person company with 1 client has now grown 20 people with 9 clients, purely through word-of-mouth marketing. Incredible.Getting to know Kimberly through the program and outside of it, I am confident Amethyst is posed for even greater growth and impact under her leadership. Her opportunities are infinite.
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Tags: ACTiVATE, Amethyst Technologies, Business, Entrepreneurship, Small business, UMBC
Posted in Entrepreneurship, business success secrets | 12 Comments »
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